SafeTime® Troubleshooting – Photos & Comments Fix

Attaching Photos & Comments

It has been brought to our attention that some users with particular handsets have experienced some issues when trying to attach photos/comments

How to fix this issue?

1. Log out of the SafeTime® app.
2. Navigate to the Google Play store.
3. Using the Google Play store, search for ‘safetime’.
4. From the results page, click on our app ‘safetime’.
5. From here press the ‘Uninstall’ button.
6. You’ll then see the option to re-install the app by pressing the ‘install’ button.
7. Once downloaded, exit the Google Play store and navigate to the app.
8. Log back into the SafeTime® app.

What to look out for?

 Google Play Store Icon

 SafeTime® CBC App Icon

If you have any issues please do not hesitate to contact us via hello@safe-time.co.uk or alternatively call us on 0330 223 1315.